Service operations

Collect it automatically, or keep invoicing — your call

A customer who already agreed to something repeating is the natural person to put on a monthly plan. The round can be backed by a subscription that collects itself, or it can invoice per visit. Setting up the work never requires setting up the billing first.

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Linked, not welded

Plenty of cleaners bill per visit. Plenty bill monthly by hand. A new business has no plan to attach on its first day. So per-visit billing stays the default, and attaching a plan without switching the round over does not start charging against it — the link is there when you want it and inert until you do.

A lapsed card does not cancel somebody's cleaner

When a plan stops paying, the round says so and keeps going. Stopping the visits automatically is the wrong call: cancelling somebody's cleaner because a card expired on a Sunday is a worse outcome than one unpaid visit, and only you can weigh that.

Nor does it quietly start invoicing per visit instead. The customer agreed to a plan at a price they saw; billing them a different way mid-round is charging them for something they never agreed to. The fix is the plan.