Service operations

Tabs belong to a table, not a till

Rooms and tables you drag into place, with seats and shapes, across floors. Drop in a photo of your actual floor and put the tables on top of it. Two parties open at once on one terminal, because a tab is attached to a table rather than to the machine.

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Why the tab hangs off the table

Most point-of-sale software opens a session against a terminal. That works until lunch, when two tables are running at once on one machine and the software can only hold one of them.

Tables are their own thing here. A tab opens against table 12 and stays there while three different servers touch it, while the terminal it started on is used for a takeaway order, and while the party moves from the bar to a booth.

Rooms stack too. Each has a floor, and each sits in a position relative to the others on that floor, so a venue with a patio, a bar and an upstairs is one plan rather than three unrelated drawings. Switching between rooms re-centres on the room you picked.

Your room, not a grid

A server sent to find table 12 does it by looking at the room. So the plan is a canvas you drag tables around on, and you can put a photo or a drawing of your real floor behind them and place the tables over it.

Positions are stored in the room's own units rather than screen pixels, which means the same plan reads correctly on a phone in someone's apron and on the monitor at the host stand.

Tables go out of service rather than being deleted — a table that has held tabs is referenced by those orders, and tidying the floor plan should not erase a night of history.

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Why the tab hangs off the table

Most point-of-sale software opens a session against a terminal. That works until lunch, when two tables are running at once on one machine and the software can only hold one of them.

Your room, not a grid

Positions are stored in the room's own units rather than screen pixels, which means the same plan reads correctly on a phone in someone's apron and on the monitor at the host stand.

Tables go out of service rather than being deleted — a table that has held tabs is referenced by those orders, and tidying the floor plan should not erase a night of history.