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A service call comes in and the board ranks your team by real driving time to the address — then filters to the ones actually free for that slot, and shows how much each is already carrying.
They are reported side by side and never merged into a single score, because one number hides which of them ruled somebody out. The closest person is on their break; the second closest owes you a favour. Dispatchers override these calls constantly and the panel is built to be argued with.
It also tells you how many nearby people were filtered out for being booked. A short list with no explanation reads as "nobody is near" — which is a completely different problem from "four are near and all are busy".
Ranking uses real road time with traffic where the data exists. Where it does not, you get straight-line distance clearly labelled as straight-line — because a distance shown where a duration usually sits gets read as a duration, and in a city those are not close.
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