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We are looking for a Customer Success & Account Executive to grow and support our SaaS business operations platform. You will drive growth by closing new accounts and ensure long-term retention by onboarding the customers you sell. In this role you walk clients through the software and resolve their day-to-day issues — the person who closes the account is the person who makes it succeed.
Who you are selling to
Small businesses and contractors across our eleven target industries: General Contractor, HVAC, Plumbing, Electrical, Solar Installer, Roofing, Landscaping, Pest Control, Cleaning Services, Property Management, Direct Marketing / Sales Org.
Compensation
This role is commission-based, paid on collected subscription revenue with tiers that increase as you close more accounts in a quarter. Full commission terms are provided during the process.
Key Responsibilities
Drive new sales: prospect, pitch, and close new business accounts against revenue targets.
Onboard clients: guide new customers through setup and walk them through the features they will actually use.
Support clientele: act as the main point of contact and resolve client issues quickly.
Train users: run live demonstrations that help clients run their daily operations on the platform.
Retain accounts: build the relationships that reduce churn, and find genuine upsell opportunities.
Required Skills
SaaS sales: 1–3 years selling software-as-a-service platforms.
Customer support: background in customer success, account management, or technical support.
Product literacy: able to learn complex business operations software and explain it simply.
Communication: strong verbal and written skills for client presentations and conflict resolution.
Problem solving: resourceful when handling complaints and technical issues.
Preferred
Experience with CRM tools such as HubSpot or Salesforce.
Prior experience supporting a business operations or productivity tool.
Familiarity with the trades — you will be talking to contractors all day.
** Position open to US applicants only **