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A 28-page playbook on the part of a workflow that usually breaks — the handoff between departments. Ownership models, Boolean trigger expressions, linear and parallel topology, and the audit-log loop that lets you diagnose where work actually stalls.
This playbook walks through cross-department handoffs in service businesses — sales to project management to install to invoicing — and shows how to model them as structured workflows the system can run instead of relying on humans to remember to email each other.
Built around the actual install workflow of contracting, solar, HVAC, and project-management businesses we ran before BIAB.